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NormBid Client Terms of Service
Please read these terms before using NormBid. They apply to the NormBid website and its accounts, listings, proposals, support tools, and business profiles. “Client” means the business that posts a project. “Service Provider” means the business that submits a proposal or expresses interest. “NormBid,” “we,” and “us” refer to the operator of this marketplace. “You” means the business identified on the account and each person using the account on its behalf. By accepting these terms for a business, you represent that you have authority to bind that business. You accept these terms when you create an account or explicitly accept an updated version. The Privacy Policy explains our information practices.
1. The marketplace and its limits
NormBid provides software for Clients to describe work and for Service Providers to respond. It is an introduction and communication service. NormBid does not itself perform, supervise, inspect, insure, or pay for the work; employ Service Providers; act as an agent for either business; or become a party to their project agreement. We do not guarantee that a response will be selected or that a selected business will enter or fulfill an agreement. No site listing, proposal, expression of interest, or selection is a guarantee of a completed project.
2. Who may use the service
You must be at least 18 years old and have authority to use the account for the business you identify. You must provide accurate, current registration and business information and keep it updated. Each business is responsible for its authorized users, credentials, and activity under its account. Do not share passwords or authenticator secrets. Notify us through Support if you suspect unauthorized use. We may request clarification or restrict use if information appears inaccurate or an account is misused. We do not promise to independently verify the identity or authority of every account.
3. Posting a project
A Client chooses the category, general location, scope, deadline, budget or exact price, and any project files. The Client is responsible for the accuracy and legality of that content, for having permission to share attached material, and for assessing whether the work needs qualifications, permits, insurance, or a licensed professional. An open-bidding project invites proposed prices. A set-price project states the Client's price and invites Service Providers to express interest at that price. Clients may save private drafts and publish them later. A published project may show a future response-opening time; responses are accepted only after that time and through the deadline shown in Eastern Time, subject to approval and availability. A listing is an invitation to discuss work, not a promise to hire or a binding offer by NormBid. The Client can review responses and select one Service Provider in the current system; other responses do not create a right to selection.
4. Reviewing responses
Clients can review private proposals, set-price expressions of interest and consultation responses. A Service Provider’s price, qualifications, and answer to the associated-license question are self-reported. NormBid does not verify licenses or insurance or decide which credentials a project requires. Check credentials directly with the appropriate source and decide independently whether to select a Service Provider. A selection starts direct contact; the businesses must agree on any work terms themselves.
5. Selection and the separate work agreement
When a Client selects a response, the site records that choice and shares the selected businesses' contact details so they can communicate directly. This selection is not a signed service contract, does not make NormBid a party to one, and does not settle all details of the project. The Client and Service Provider must decide for themselves whether to proceed and document the scope, payment amount and schedule, deadlines, changes, permits, insurance, cancellation, remedies, and any other needed terms. Each business is responsible for its own statements, diligence, performance, and compliance with applicable law. NormBid does not collect or hold payment for their project. NormBid cannot guarantee payment, quality, safety, completion, or recovery after a dispute. Report suspected platform fraud or abuse to Support; a report does not replace any rights or remedies against the other business.
6. Information and project files
Company and general profile details, listings, and reviews may be visible as described in the Privacy Policy. Eligible Service Providers can see listing descriptions and attached files. Only the Client sees private responses to its listing, subject to access by NormBid operations staff. The Client can see the responding Service Provider's contact name and self-reported license details. The selected businesses receive each other's business contact details after selection. Do not include private contact information, sensitive personal records, trade secrets, or confidential third-party material in fields or files shown to other users unless you have permission and accept that access. Users must not scrape, sell, misuse, or contact another user for purposes unrelated to a legitimate marketplace interaction.
7. Content permission and responsibility
You retain ownership of content you submit. You grant NormBid a nonexclusive permission to store, process, display to intended users, transmit, back up, and remove that content as reasonably needed to run, protect, and improve the service. You confirm that you have the right to provide it and that it does not infringe others' rights. Do not submit malicious files, unlawful material, impersonations, spam, or misleading content. We may remove or restrict content and accounts for suspected violations, safety, legal requests, or operational reasons. We are not obligated to publish or retain every item indefinitely.
7A. Prohibited projects and conduct
Do not use any account, listing, proposal, expression of interest, attachment, profile, review, message, or other part of NormBid to offer, request, advertise, arrange, promote, facilitate, or accept unlawful goods, services, or activity. This includes unlawful controlled substances or drug trafficking; prostitution or sexual services; human trafficking, sexual exploitation, or abuse of minors; stolen or counterfeit property; fraud, money laundering, violence, or other criminal conduct. Do not disguise a prohibited activity as a lawful project or move a prohibited transaction off the site after making contact here. No user may request or perform work without licenses, permits, or authorization required by applicable law. Each Client and Service Provider is responsible for checking the legality of its own content, proposal, agreement, and work.
Report suspected unlawful activity through Support or the listing's misconduct-report feature; use emergency services or appropriate authorities for an immediate danger. We may review reports, remove content, suspend accounts, preserve relevant records, and cooperate with lawful requests or authorities as permitted or required by law. Business names, contact and license details, public profiles, listing and response text, and public reviews may be automatically screened; attachments require staff inspection before publication; suspected items are held from other marketplace users until staff review. Screening may be mistaken, and users can contact Support about a decision. We do not guarantee advance screening of every listing or proposal, and taking or not taking a moderation action does not certify that any activity is lawful. Nothing in these terms excuses NormBid's own unlawful conduct or removes rights or duties that cannot legally be waived.
8. Reviews and support reports
After a project is assigned, the Client may post one rating and review about their actual experience with the selected Service Provider. The Service Provider may review the Client after both businesses confirm completion. A Client review does not mean the work has been completed. The completion markers and reviews are user statements, not NormBid inspection or certification of work. Reviews must describe a genuine experience and must not be fabricated, compensated to distort ratings, knowingly false, threatening, or unlawfully disclose private information. Users may report concerning content. NormBid may investigate and moderate under site rules, including hiding content, but does not guarantee the accuracy of reviews or act as a court for private project disputes. Support ticket statuses describe our handling of a report, not a determination of legal fault.
9. Availability, deadlines, and confirmations
Network failures, device problems, maintenance, software errors, high traffic, and third-party outages may delay or prevent access or submissions. Drafting a form or pressing Submit does not prove that our system received it. A listing or response counts as recorded only after the site displays a success confirmation and it appears in the appropriate account or listing view. Submit before deadlines and check for confirmation. If you believe something failed, contact Support promptly with the relevant reference and available details. We do not promise uninterrupted service, delivery of email notices, preservation of all content, or a particular response time. These terms do not excuse conduct for which applicable law prohibits a limitation of responsibility.
10. Client access
Client accounts are free to use. Clients can post and manage their own projects and review responses without a NormBid membership fee. Any payment for project work is arranged directly between the Client and the selected Service Provider, outside NormBid.
10B. Consultation requests
Clients may request a consultation without a required budget. Service Providers may respond with qualifications and an optional fee, rate or estimate. Consultation responses do not use proposal allowances. Selection shares contact details and records an introduction; it does not establish an agreed price, an engagement or a contract. The businesses must agree any consultation fee, scope and service terms directly before work begins. NormBid does not provide professional advice or verify qualifications.
10C. Private messages and response documents
After an approved response, the Client and that Service Provider may exchange private messages to clarify the work. Other Service Providers cannot see the conversation. Authorized business team members share their business account conversations, and authorized NormBid staff may review flagged or reported messages and documents. Do not include direct contact details before selection. Automatic text screening may hold a message for review and is not a guarantee of detection. Response documents must be approved by staff before the Client can access them. Do not upload confidential client files, sensitive personal information, credentials or material you are not authorized to share. Suspended or unavailable accounts and removed responses cannot use messaging. Closed projects and unsuccessful responses after selection are read-only. Messages and documents do not establish an engagement or change the separate work agreement. Email notifications are optional and may be delayed.
11. Disclaimers
To the maximum extent allowed by applicable law, NormBid is provided on an “as available” basis. We do not warrant the truth or completeness of another user's identity, license, qualifications, proposal, project details, files, ratings, ability to pay, or performance. We do not guarantee fitness for a particular project, continuous availability, a successful match, or results from using the service. Nothing here limits any warranty or right that cannot legally be excluded.
12. Responsibility and limits
Each business bears responsibility for its own agreement with and conduct toward the other business, including payment, performance, safety, and legal compliance. To the extent permitted by applicable law, NormBid is not liable for losses caused by another user's fraud, misrepresentation, nonpayment, defective work, delay, or breach of a separate project agreement. To the extent permitted by applicable law, NormBid is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from the service, including missed opportunities after outages or delayed submissions. These provisions do not remove liability for NormBid's own conduct where the law does not permit that result. They do not prevent a user from raising rights that cannot be waived.
To the extent permitted by applicable law, NormBid's total liability to you for all claims arising out of or related to these terms or the service, whether in contract, tort, or otherwise, will not exceed the greater of (a) the total membership fees you paid NormBid in the twelve months before the event giving rise to the first claim, or (b) one hundred U.S. dollars ($100). This limit is an essential basis of the bargain and applies even if a remedy fails of its essential purpose. It does not limit liability to the extent applicable law prohibits a limitation.
12A. Your responsibility for third-party claims
To the extent permitted by applicable law, you will defend, indemnify, and hold harmless NormBid and its members, managers, officers, employees, and agents from and against third-party claims, demands, lawsuits, or government proceedings, and resulting losses, damages, judgments, settlements, penalties, costs, and reasonable attorneys' fees arising out of or related to: (a) content you submit, including a listing, proposal, expression of interest, profile, review, file, or message; (b) any agreement you make or decline to make with another user, and any work, goods, or services you request, provide, perform, fail to perform, or pay for, including property damage, personal injury, or death; (c) missing licenses, permits, registrations, or insurance required by law for work you request or perform, or inaccurate credential information you provide; (d) your violation of these terms, applicable law, or another person's intellectual property, privacy, or other rights; or (e) a dispute between you and another user.
We will give you notice within a reasonable time after learning of a claim. A delay relieves you of this obligation only to the extent it materially prejudices your defense. You may control the defense with counsel reasonably acceptable to us, but may not settle in a way that admits fault by NormBid or imposes an obligation on NormBid without our prior written consent. We may participate with our own counsel at our own expense. This section does not require you to indemnify NormBid for losses to the extent caused by NormBid's own negligence, gross negligence, or willful misconduct.
13. Suspension, changes, and disputes with NormBid
We may suspend accounts or remove content for suspected fraud, abuse, security threats, legal requirements, or violations of these terms. Users can stop using an account and contact Support with account or content requests. We may update the service and these terms. Material changes will receive a new version and users will be asked to accept it before continuing account activity. An updated version does not automatically rewrite an earlier separate agreement between a Client and Service Provider. If you have a dispute with NormBid, contact Support with relevant details so we can investigate; this does not waive your legal rights.
13A. Governing law and disputes with NormBid
These terms and disputes arising out of or related to them or the service are governed by Florida law and applicable federal law, without regard to conflict-of-law rules. Before filing a claim, you and NormBid agree to contact the other party and try in good faith to resolve the dispute informally for at least thirty (30) days. Subject to applicable law, a lawsuit against NormBid arising out of or related to these terms or the service must be brought in the state or federal courts serving Broward County, Florida, and you and NormBid consent to personal jurisdiction and venue there. Either party may bring an individual claim in a court of competent jurisdiction for small claims if it qualifies. To the extent permitted by law, you and NormBid each waive the right to a jury trial and agree to bring claims in an individual capacity, rather than as a plaintiff or class member in a class, collective, or representative proceeding. This section applies to disputes with NormBid, not to separate work agreements between Clients and Service Providers.
14. Contact and document record
Signed-in users can reach NormBid through Support. You can also email support@normbid.com about these terms; please include a way for us to identify your account. These terms are accessible at /terms, and the Privacy Policy at /privacy. NormBid records acceptance of the version shown at account creation or later acceptance, and separately records listing and response acknowledgments.